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COVID-19: Safety Measures

Last updated: 04/07/20

The clinic will be taking various precautions to keep everyone safe during the COVID-19 pandemic. Whilst the risk in the southwest is very low at present these measures will form part of an ongoing change in the way we work to protect everyone.

These are guidelines that we have to follow to meet the Public Health England,  insurance and association requirements, we understand that at times this can be frustrating but by following these safety measures we are confident that we are keeping everyone safe.

We thank you in advance for your cooperation and your understanding.


If you have any symptoms of COVID-19, particularly a new persistent cough, temperature, loss of smell/taste or other flu like symptoms you should not attend the clinic until 14 days after the symptoms have gone. 

If you have been in contact with anyone that has COVID-19 or the symptoms of COVID-19 you should not attend the clinic until 14 days afterwards.


(Changes from last update highlighted in bold)

  • We ask that you put on a face covering/mask before entering the clinic and wear it whilst in the clinic. We would prefer that you supply your own face covering/mask because it makes it much easier for us but we will have a mask for you if you come without one. 

  • We will be adhering to Public Health England guidelines and using appropriate PPE. This will include use of face mask, gloves and apron.

  • We will also be washing our hands regularly and using hand sanitiser.

  • On entering the clinic everyone must use the contactless hand sanitiser dispenser in the reception area and rub the hand sanitiser thoroughly in to hands and fingers.

  • If you come to the clinic wearing gloves you will be asked to remove these before entering the clinic because they increase the risk of contamination in the clinic.

  • All surfaces including treatment tables will be thoroughly disinfected between each person

  • Up to two people are able to wait in the reception area at a time to support the need for social distancing. We ask that you adhere to the 1m+ rule on social distancing.

  • If it is not possible to adhere to social distancing in the reception area please wait outside the front of the clinic and we will call you in as soon as we can.

  • It will not be possible for partners or friends/family to wait in reception during your treatment to minimise the number of people in the clinic at a time.

  • Appointments will be spaced out to avoid delays and allow for time to clean between visits and other measures.

  • Personal possessions including car keys, phone, items of clothing must only be placed on the blue stools in the treatment rooms. These can then be disinfected between appointments. We ask that you do not place any personal items anywhere else in the clinic.

  • The card payment machine now has a contactless limit of £45. Can you please make sure that you have a contactless enabled card for payment.

  • If you are paying in cash please bring the cash in an envelope

  • The toilet facility will be out of service as we don't have the ability to deep clean the toilet between each use so please make sure you don't need to use the clinic toilet.

  • If you are in the high risk category we are not currently able to treat you. Please bring this to our attention when making an appointment and we can discuss your options by telephone. For a list of high risk patients please visit the following website;

We hope that you can understand that these measures are to keep everyone safe and whilst inconvenient we are sure that we will all get used them in some way. We thank you in advance for your patience and if you have any feedback please could you let us have it.

Best wishes,

The Exeter Health team

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